Values & Mission
We believe in honest recommendations, responsible debt recovery, and making decisions that reflect our clients’ commercial interests, even when that means taking a different course of action. Our values shape how we work with clients and approach every recovery case.
About Us
Our mission
Our purpose is to recover money that is rightfully owed to our clients by providing the same information we would give to ourselves if we were in a similar situation, and to always exceed our clients’ and regulators’ expectations.
That doesn’t always mean pursuing payment. When further recovery is unlikely to justify the cost, we’ll say so.
Our clients’ interests come before unnecessary collection activity.
About Us
The values behind our approach
Since Athena Collections was founded in 2017, six values have shaped how we work. Together, they spell ATHENA and reflect the standards we expect of ourselves.
A – Aspiring
We aim to deliver the highest standards in everything we do, continually looking for ways to improve our service without compromising our integrity.
T – Transparent
We believe in open, honest communication, even when the news isn’t what our clients hoped to hear. You’ll know where you stand and what to expect.
H – Hardworking
We work together to give every case the attention it deserves. Our team takes responsibility for progressing recovery matters and delivering a dependable service.
E – Ethical
Doing what’s right matters more than simply exercising the rights available to us. We approach recovery with fairness, sound judgement, and respect for everyone involved.
N – Noble
Our reputation depends on how we treat people. We put clients at the centre of our decisions and work to earn their trust through consistent service.
A – Adaptable
We recognise that circumstances change. We respond to the needs of our clients, employees, and regulators, adapting our approach while maintaining our professional standards.
About Us
Building relationships that last
Our values are reflected in the relationships we build with clients.
More than 50% of our new instructions come from returning clients and existing customer relationships. It’s a reflection of the trust we’ve built by being straightforward, following through on our commitments, and putting clients’ interests first.
Get in Touch
Let’s discuss your recovery options
Dealing with an outstanding debt? Get instant guidance from Athena AI, or speak directly with our team to understand your options and decide on the right course of action.
contact@athenacollections.co.uk
Phone
+44 203 747 6719
Address
Lytchett House, 13 Freeland Park, Wareham Road, Poole, BH16 6FA