Free Resources
Access free debt recovery guides and templates from Athena Collections. Find useful information to help you manage overdue invoices, understand your recovery options, and take the next step when customers fail to pay.
The purpose of these FREE Resources is to help give you a better understanding of the debt collection process and improve your own internal bad debt processes with a view to escalating to a reputable debt collection agency if the need arises.
Guidance to help you manage overdue payments
Dealing with unpaid invoices can be frustrating, particularly when payment reminders aren’t getting results. Our free resources provide a starting point for businesses looking to improve their credit control processes or understand what to do when a debt remains unpaid.
Browse the guides and templates below to help you take a more informed approach before deciding whether professional debt recovery support is needed.
Free Resource
Need to follow up on an invoice that remains unpaid?
A final demand letter can help make your position clear before you consider formal debt recovery.
Our free template provides a starting point for communicating the outstanding balance and requesting payment. It also allows you to explain that further recovery action may be considered if the debt remains unresolved.
Only include references to additional charges or recovery action where they are appropriate to your circumstances.
Free Resource
Unsure what to do when a customer stops paying?
Our free debt collection guide explains how businesses can approach overdue invoices, including when to follow up with customers and when further recovery action may be appropriate.
It’s designed to help you understand the steps involved in collecting outstanding payments and recognise when professional support could be worthwhile.
Free Resource
Could your business recover additional costs when customers fail to pay?
Our free recoverable costs clause provides example wording for businesses reviewing their payment terms and conditions.
In some circumstances, contractual provisions may allow certain debt recovery costs to be claimed when an invoice remains unpaid. However, enforceability depends on the wording of your agreement and the applicable legal requirements.
Important: This template provides general information only and is not legal advice. Have the wording reviewed by an appropriately qualified legal professional before incorporating it into your terms and conditions.
Industry Insights
Latest news
Stay informed about the issues affecting businesses dealing with late payments. Read Athena’s latest articles on debt recovery, credit control, and industry developments, with useful guidance to help you manage outstanding accounts.
